FitnessArt Studio is a small fitness studio in the Vynohradar neighbourhood of Kyiv, Ukraine. This page answers the questions we are asked most often: about the app, booking classes, memberships and payment.
If the answer is not here, just write or call — our contact details are below.
How to reach us
Pick whichever suits you best:
- Phone
- +38 (097) 413-95-95
- @FitnessArtStudio
- In person
- 2 Novomostytska St, 2nd floor, Kyiv. The entrance is on the side of the Fora supermarket.
Phone and Instagram reach us fastest during studio hours. Email suits anything that should stay on record — a question about a payment or a refund, for example.
The FitnessArt app
The app is where you browse the timetable, book classes, join the waitlist, buy memberships, see your attendance history and follow your own progress.
Requires an iPhone running iOS 26.2 or later. The app is iOS-only: there is no Android version, and no web version of it either. A membership can only be managed from an iPhone.
The timetable and prices on this website are open to everyone — you do not need an account to look at them.
Booking a class
Everything to do with bookings happens in the app. The rules, briefly:
- You book a place from the timetable or from the class itself, in the app.
- A booking can be cancelled free of charge up to one hour before the class starts.
- One hour before the start (Freeze Time) the booking locks and one credit is deducted from your membership.
- If you do not turn up, the credit is not returned.
- When a class is full you can join the waitlist: as soon as a place frees up before Freeze Time, the first person in the queue is given the booking automatically and notified.
The full rules are in our Terms of Service.
Memberships and payment
Memberships are bought in the app and paid for by card through LiqPay, in hryvnia.
A newcomer's first class is free (drop-in) and needs no membership — book it through our Telegram bot, and come along and get to know the studio.
Refunds for an unused membership follow the procedure set out in the Public Offer, which is published in Ukrainian only.
Something wrong with a payment? Send us the date, the amount and the last four digits of the card, and we will trace it and sort it out.
Your account
Signing in to the app is by email and password, Google, or Sign in with Apple.
You can delete your account from the app itself: Profile → Sign-In & Security → Delete account. Your profile, your bookings and any unused credits go with it. Deletion cannot be undone.
Deleting your account is not a refund claim for an unused membership. To claim a refund, submit a separate request under the Public Offer (Ukrainian only) — preferably before you delete your account.
What exactly is deleted, what we are obliged to keep and for how long, is set out in our Privacy Policy.
If something is not working
The most common cases, and what to do about them:
- Notifications are not arriving — open Settings on your iPhone, find Notifications, and make sure they are allowed for FitnessArt.
- Apple Health data is missing — the app reads Health on the device only, and only with your permission. Check the permissions under Settings → Health on your iPhone.
- You cannot sign in — check that your email and password are right, and write to us if the problem persists.
- The timetable looks out of date — pull the screen down to refresh it.
If none of that helped, write to us with what you were doing, what happened, the app version (shown on the Profile screen) and your iOS version. That gets us to the answer faster.
Documents
The rules the studio runs on:
- Terms of Service — the rules for using the app and the website
- Privacy Policy — what data we collect and what we do with it
- Public Offer (Ukrainian only) — the contract and the payment terms